Shipping Policy

Shipping Fees

Shipping is free of charge for all orders.

Shipping & Delivery

Orders will be shipped from Japan within 3–5 business days after payment has been confirmed.
Please note that we are closed on weekends and national holidays.
If there are any issues with the item or your payment, shipping may be delayed.

We use DHL Express and UPS for delivery.
Please note that we are unable to accept specific carrier requests.
Generally, deliveries arrive within 3–10 business days after shipment.
However, additional time may be required depending on customs procedures.

Please be aware that delivery may also be delayed due to the following reasons:

• Severe weather conditions
• Seasonal factors such as holidays or peak shipping periods
• Delays due to customs inspections
• Global events, including disease outbreaks or political conditions.

In the unlikely event that an item is lost or damaged during shipping, please contact us within 14 days of receipt, a full refund of the purchase price shall be provided.

Shipping Confirmation

Once your order has been shipped, a shipping confirmation email will be sent to you.
You can check the delivery status using the tracking number provided via each carrier's website.
We do not accept order cancellations due to customer convenience after shipment.

After Receiving Your Order

Please check the packing slip/invoice included with your order.
If the item you received is different from what you ordered, please contact us by email.
Our email address is [info_global@allu-official.com].

If a similar item is available, notice there of shall be given.
In this case, once the refund process is complete, you may consider purchasing a replacement item.
However, as all listed items are one-of-a-kind, it may not be possible to offer a replacement, and you hereby acknowledge and accept this limitation.